Multitenancy in Sycope

Single Master Console instance dedicated for Service Providers to remotely manage local clients’ instances (tenants) allowing master admins to provide both remote support and fulfil SLA agreements.

What else can multitenance control provide?

Master admins can grant access for local clients’ admins via RBAC functionality if necessary.

• Enhanced jumpstart allows to license tenants with minimal effort utilizing the same configurator as standalone instances.

• Secure communication and access for Master Console initiated always from the tenant’s instances allowing both remote data collection and remote access without any external access requirements,

• Service Provider can manage up to 100 instances on single Master Console what allows flexibility in service agreement signing/renewal/disposal.

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Service Provider can manage up to 100 instances on single Master Console

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Key functionalities:

Single Pane of glass presents a unified view for master administrators across multiple customers’ instances to allow smooth operations and KPI monitoring,

Unified process of issue identification and root cause analysis to satisfy customer SLA requirements,

Alerts from customers instances stored and available for further analytics inside Master Console,

Drilldowns and global search functionality mechanisms aligned with core product,

History of status state change to identify crucial issues among number of monitored customer instances.

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